Terms of Service
Agreement to Terms
Welcome to Brand & More. By accessing our website (www.bm-gcc.com), shopping at our physical store, or using our services, you agree to be bound by these Terms of Service ("Terms").
Please read these Terms carefully before using our services.
If you do not agree with these Terms, you must not use our website or services.
1. General Information
About Brand & More
Business Name: Brand & More
Location: Al Wahaj Complex, Old Souq, Block 9, Salmiya, Kuwait
Website: www.bm-gcc.com
Contact: info@bm-kw.com | +965 55803040
Services Provided
We operate:
- Physical retail store in Salmiya, Kuwait
- E-commerce website for online shopping
- Delivery services across Kuwait
- Customer support services
2. Eligibility and Account Registration
Age Requirement
To use our services, you must:
- Be at least 18 years of age, OR
- Have parental or guardian consent if under 18
- Be legally capable of entering into binding contracts under Kuwaiti law
Account Creation
When creating an account:
- You must provide accurate and complete information
- You are responsible for maintaining account security
- You must keep your password confidential
- You must notify us immediately of any unauthorized access
- One person per account (no account sharing)
Account Termination
We reserve the right to:
- Suspend or terminate accounts that violate these Terms
- Refuse service to anyone at our discretion
- Cancel orders suspected of fraud or abuse
You may close your account at any time by contacting us at info@bm-kw.com
3. Products and Pricing
Product Information
We strive to ensure accuracy, but:
- Product descriptions may contain errors or inaccuracies
- Colors may vary slightly from images due to screen settings
- Availability is subject to change without notice
- We do not guarantee all items will always be in stock
Pricing
- All prices are in Kuwaiti Dinar (KWD)
- Prices are subject to change without prior notice
- Displayed prices include VAT (if applicable)
- Special offers and discounts have specific terms and expiration dates
- Pricing errors may be corrected before order fulfillment
Product Authenticity
We guarantee:
- All products are 100% authentic
- Products are sourced from authorized distributors
- No counterfeit or replica items
- Original brand packaging and tags
4. Orders and Payment
Placing Orders
When you place an order:
- You are making an offer to purchase
- We reserve the right to accept or reject any order
- Order confirmation email does not constitute acceptance
- We may contact you for verification before processing
Order Acceptance
Your order is accepted when:
- We send shipping confirmation email, OR
- Items are handed to you at our store
We may decline orders due to:
- Product unavailability
- Pricing errors
- Suspected fraud
- Incorrect shipping information
- Previous Terms violations
Payment Methods
We accept:
- Credit cards (Visa, Mastercard, Amex)
- Debit cards
- Cash on delivery (selected areas)
- Bank transfer
- K-Net (Kuwait local cards)
Payment Processing
- Payments are processed securely through third-party providers
- We do not store complete credit card information
- Payment must be completed before order fulfillment
- Failed payments may result in order cancellation
Payment Security
- All transactions use SSL encryption
- Your payment information is protected
- We comply with payment card industry standards
- Report suspicious activity immediately
5. Shipping and Delivery
Delivery Areas
We deliver to all areas within Kuwait:
- Kuwait City, Salmiya, Hawalli, Farwaniya
- Ahmadi, Jahra, Mubarak Al-Kabeer
- Other governorates and regions
Delivery Timeframes
- Standard delivery: 1-3 business days
- Remote areas: 3-4 business days
- Estimated times are not guaranteed
- Delays may occur due to unforeseen circumstances
Shipping Costs
- Orders over 25 KWD: Free delivery
- Orders under 25 KWD: 1.500 KWD delivery fee
- Special delivery charges may apply to remote areas
Delivery Attempts
- Courier will attempt delivery twice
- You must provide accurate delivery information
- Failed delivery due to incorrect address is your responsibility
- Unclaimed orders may be returned to our store
See our complete Shipping & Delivery Policy for more details.
6. Returns and Refunds
Return Policy Summary
- 14-day return window from delivery date
- Items must be unworn with original tags
- Original packaging required
- Proof of purchase required
Non-Returnable Items
- Hygiene items (underwear, socks, swimwear)
- Used or worn items
- Items without tags or packaging
Refund Processing
- Refunds processed within 2-3 business days after inspection
- Refund to original payment method within 5-10 business days
- Return shipping costs are customer's responsibility (except defects)
See our complete Refund & Return Policy for detailed information.
7. Intellectual Property Rights
Our Property
All content on our website is owned by or licensed to Brand & More, including:
- Website design and layout
- Text, graphics, images, logos
- Product descriptions and photographs
- Trademarks and brand names
- Software and code
Restrictions
You may NOT:
- Copy, reproduce, or distribute our content
- Use our trademarks or logos without permission
- Scrape or extract data from our website
- Create derivative works from our content
- Use automated systems to access our website
Limited License
We grant you a limited, non-exclusive license to:
- Access and browse our website
- Make purchases for personal use
- View and download content for personal, non-commercial use
8. User Conduct
Prohibited Activities
You agree NOT to:
- Violate any laws or regulations
- Infringe on others' intellectual property
- Transmit harmful code or viruses
- Attempt to gain unauthorized access
- Interfere with website operation
- Harass or abuse our staff or other customers
- Make fraudulent purchases or returns
- Use our service for any illegal purpose
Reviews and Content
If you submit reviews or content:
- You grant us the right to use, modify, and display it
- Content must be truthful and appropriate
- No offensive, defamatory, or inappropriate content
- We reserve the right to remove any content
- You are responsible for your submitted content
9. Limitation of Liability
Disclaimer of Warranties
Our services are provided "AS IS" and "AS AVAILABLE":
- We make no warranties, express or implied
- We don't guarantee uninterrupted or error-free service
- Website content may contain inaccuracies or errors
- We are not responsible for third-party content or links
Limitation of Liability
To the maximum extent permitted by Kuwaiti law:
- We are not liable for indirect or consequential damages
- Our total liability is limited to the purchase price of your order
- We are not responsible for delays beyond our control
- We are not liable for third-party service failures
Exceptions
Nothing in these Terms excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded under Kuwaiti law
10. Indemnification
You agree to indemnify and hold Brand & More harmless from any claims, damages, or expenses arising from:
- Your violation of these Terms
- Your violation of any laws or regulations
- Your violation of third-party rights
- Your use of our services
- Your submitted content or reviews
11. Privacy and Data Protection
Personal Information
Your privacy is important to us:
- We collect and use personal information as described in our Privacy Policy
- We implement security measures to protect your data
- We comply with applicable data protection laws
- You have rights regarding your personal information
Please review our Privacy Policy for complete information about data collection and use.
12. Modifications to Terms
Right to Modify
We reserve the right to:
- Modify these Terms at any time
- Update our policies and procedures
- Change service features or availability
- Adjust pricing and offerings
Notification
We will notify you of changes by:
- Posting updated Terms on our website
- Updating the "Last Updated" date
- Email notification for significant changes (to registered users)
Acceptance
Your continued use of our services after changes constitutes acceptance of the modified Terms.
Review these Terms periodically to stay informed of updates.
13. Governing Law and Disputes
Applicable Law
These Terms are governed by:
- The laws of the State of Kuwait
- Kuwaiti commercial and consumer protection regulations
- International treaties applicable in Kuwait
Jurisdiction
Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Kuwait.
Dispute Resolution
Before legal action:
- Contact us to resolve the issue informally
- Allow 30 days for resolution attempts
- Many issues can be resolved through customer service
Waiver
Our failure to enforce any provision does not waive our right to enforce it later.
14. Third-Party Services
Payment Processors
We use third-party payment processors:
- They have their own terms and privacy policies
- We are not responsible for their services or failures
- Payment disputes should be directed to the payment provider
Delivery Partners
We use third-party courier services:
- Delivery issues should be reported to us
- We will coordinate with delivery partners on your behalf
- Extreme delays beyond our control are not our liability
Social Media
Our social media presence is subject to:
- Platform terms and policies
- Our social media guidelines
- Third-party platform rules
15. Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including:
- Natural disasters (earthquakes, floods, storms)
- Government actions or restrictions
- War, terrorism, civil unrest
- Labor strikes or disputes
- Power outages or technical failures
- Pandemics or public health emergencies
- Supply chain disruptions
16. Severability
If any provision of these Terms is found to be invalid or unenforceable:
- That provision will be modified to the minimum extent necessary
- Other provisions remain in full force and effect
- The overall intent of these Terms will be maintained
17. Entire Agreement
These Terms, along with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Brand & More regarding your use of our services.
18. Contact Information
For questions, concerns, or notices regarding these Terms:
Brand & More
Al Wahaj Complex, Old Souq
Block 9, Salmiya, Kuwait
Phone/WhatsApp: +965 55803040
Email: info@bm-kw.com
Website: www.bm-gcc.com
Store Hours: 10:00 AM - 12:00 PM (Daily)
19. Special Provisions
Gift Cards and Store Credit
- Gift cards/store credit have no expiration date
- Non-refundable for cash
- Can be used for any products
- Transferable to others
Promotional Codes
- One promotional code per order
- Cannot be combined with other offers
- Subject to terms specific to each promotion
- May have expiration dates
Loyalty Program
(If applicable in future)
- Terms will be provided separately
- Subject to availability
- Can be modified or discontinued
Pre-Orders
- Payment required at time of order
- Estimated delivery dates are approximate
- Refunds available if delivery exceeds 30 days beyond estimate
20. Acknowledgment
By using our website or services, you acknowledge that:
✓ You have read and understood these Terms
✓ You agree to be bound by these Terms
✓ You meet the eligibility requirements
✓ You will comply with all applicable laws
✓ You understand your rights and responsibilities
Questions?
If you have questions about these Terms of Service, please contact us:
- Email: info@bm-kw.com
- Phone: +965 55803040
- Visit: Our Salmiya store during business hours
We're here to help and ensure you have a positive experience shopping with Brand & More!
Thank you for choosing Brand & More. We appreciate your business and look forward to serving you!
These Terms of Service are effective as of December 2024 and apply to all use of Brand & More services.