Refund & Return Policy

Our Commitment

At Brand & More, your satisfaction is our priority. We want you to be completely happy with your purchase. If you're not satisfied for any reason, we offer a straightforward return and refund policy.

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Return Window

14-Day Return Policy

You may return most items within 14 days of delivery for:

• Full refund to original payment method
• Exchange for different size or color
• Store credit

Important Dates:

• Return window starts from the delivery date (not order date)
• Items must be returned within 14 calendar days
• Items received after 14 days may not be accepted

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Eligible Items for Return

Items You CAN Return:

✅ Clothing & Apparel

• T-shirts, hoodies, sweatshirts, jackets
• Pants, shorts, jeans, leggings
• Must be unworn, unwashed, with original tags attached

✅ Footwear

• Shoes and sneakers in original condition
• Must be unworn (except for trying on indoors)
• Must include original box and packaging

✅ Accessories

• Bags, backpacks, caps (with tags attached)
• Must be unused and in original packaging

Items You CANNOT Return:

❌ Final Sale Items

• Items marked as "Final Sale" or "Clearance"
• Items purchased at 70% discount or more
• Promotional or special offer items (unless stated otherwise)

❌ Hygiene & Personal Items

• Sports bras, underwear, swimwear
• Socks and compression wear
• Headbands and accessories that touch skin directly

❌ Used or Damaged Items

• Items that have been worn (other than trying on)
• Items that are washed, altered, or damaged
• Items without original tags or packaging
• Items with signs of use (stains, odors, etc.)

❌ Custom or Personalized Items

• Special orders or custom-made products

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Return Conditions

For a return to be accepted, items must meet ALL of these conditions:

1. Timeframe

• Returned within 7 days of delivery
• Return request initiated within 7 days

2. Condition

• Unworn and unwashed: No signs of wear or use
• Original tags attached: All tags must be intact and attached
• Original packaging: Items must be in original box/bag
• Clean and odor-free: No perfumes, smoke smells, or stains
• Complete: All accessories and components included

3. Proof of Purchase

• Original receipt or order confirmation
• Order number from our website
• Proof of payment

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How to Return an Item

Step 1: Contact Us (Within 7 Days)

Initiate your return request by contacting us:

• Phone/WhatsApp: +965 55803040
• Email: info@bm-kw.com
• In Person: Visit our Salmiya store

Provide the following information:

• Order number
• Item(s) you wish to return
• Reason for return
• Preferred resolution (refund, exchange, or store credit)

Step 2: Receive Return Authorization

We will review your request and provide:

• Return authorization number (RMA number)
• Return instructions
• Return shipping address (if applicable)

Do not send items back without return authorization. Unauthorized returns may not be accepted.

Step 3: Pack Your Return

• Place item(s) in original packaging with all tags attached
• Include a copy of your receipt or order confirmation
• Write your RMA number clearly on the package
• Pack securely to prevent damage during shipping

Step 4: Return the Item

Option A: Return to Store (FREE)

• Visit our Salmiya store during business hours
• Bring the item(s) with original receipt
• Get immediate processing (refund or exchange on the spot)

Store Address:
Brand & More
Al Wahaj Complex, Old Souq
Block 9, Salmiya, Kuwait
Hours: 10:00 AM - 12:00 PM (Daily)

Option B: Ship the Return

• Use a trackable shipping method
• Keep proof of shipment
• Return shipping cost: Customer's responsibility for online orders
• We recommend using a courier service for tracking

Step 5: Inspection & Processing

Once we receive your return:

• We inspect the item(s) within 2-3 business days
• We verify the condition meets return requirements
• We process your refund, exchange, or store credit
• You receive email confirmation

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Refund Methods

Full Refund to Original Payment Method

Processing Time:

• Credit/Debit Card: 5-10 business days after approval
• Cash Payment: Immediate refund at store or bank transfer
• Bank Transfer: 3-5 business days

Refund Amount:

• Full purchase price refunded
• Original shipping fees are NOT refunded (if applicable)
• Return shipping costs are customer's responsibility

Exchange for Different Size/Color

Available for:

• Same item in different size
• Same item in different color
• Subject to availability

Process:

• No additional charges if same price
• Price difference charged/refunded if applicable
• Free exchange shipping within Kuwait

Shipping Time: 1-3 business days for exchanges

Store Credit

Receive store credit for:

• Future purchases at Brand & More
• No expiration date
• Can be used online or in-store
• Transferable (can be gifted)

Benefits:

• Immediate store credit (no waiting for refund processing)
• Additional 5% bonus credit (optional promotion)

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Damaged or Defective Items

If you receive a damaged or defective item:

Report Immediately

• Contact us within 48 hours of delivery
• Provide photos of the damage/defect
• Include order number and item details

We Will Provide

• Full refund (no need to return item in some cases)
• Free replacement with expedited shipping
• Return shipping label at our expense

Manufacturing Defects

Covered for:

• Stitching issues or tears
• Faulty zippers or buttons
• Sole separation (shoes)
• Material defects

Not covered:

• Normal wear and tear
• Damage from misuse or improper care
• Accidental damage after delivery

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Wrong Item Received

If we sent you the wrong item:

Our Mistake, We Fix It

• Contact us immediately
• We provide free return shipping
• We send correct item with expedited delivery
• No charges to you

Process

1. Contact us with order details
2. We send return label immediately
3. Return wrong item
4. Receive correct item (priority shipping)

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Exchanges

Size Exchange

• Contact us within 7 days
• Exchange for different size (same item)
• Subject to availability
• Free exchange shipping within Kuwait

Color Exchange

• Exchange for different color (same item)
• Subject to availability
• Free exchange shipping

Different Item Exchange

• Exchange for different product of equal or higher value
• Subject to availability
• Price difference applies

How to Exchange:

1. Contact us with order number
2. Specify desired size/color/item
3. Return original item (or arrange exchange at store)
4. Receive exchange within 3-5 business days

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Return Shipping

Who Pays Return Shipping?

Customer Pays:

• Change of mind returns
• Size/color exchange (if ordered incorrectly)
• Personal preference returns

We Pay:

• Defective or damaged items
• Wrong item sent
• Quality issues

Shipping Costs

• Within Kuwait: Approximately 1.500 KWD via local courier
• Use trackable shipping method
• Keep proof of shipment

Tip: Return items to our store for FREE and immediate processing!

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Non-Returnable Circumstances

We cannot accept returns if:

❌ Items returned after 14-day window
❌ Items without original tags or packaging
❌ Items showing signs of wear or use
❌ Hygiene items (underwear, socks, etc.)
❌ Final sale or clearance items
❌ Items damaged after delivery due to customer negligence
❌ Returns without prior authorization (RMA number)

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Sale & Promotional Items

Regular Sale Items (Up to 70% Off)

• Returnable within 14 days
• Same return policy applies

Bundle Deals

• Can be returned as complete set only
• Cannot return individual items from bundle
• Must return entire bundle