Privacy policy

Introduction


At Brand & More, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website (www.bm-gcc.com) or shop at our physical store in Salmiya, Kuwait.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

When you shop with us, create an account, or contact us, we may collect:

  • Contact Information: Name, email address, phone number, WhatsApp number
  • Delivery Information: Shipping address, area, block, street, building details
  • Account Information: Username, password (encrypted), order history
  • Payment Information: Payment method details (processed securely through payment gateways)
  • Communication Data: Messages, emails, or chat conversations with our customer service team

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device Information: IP address, browser type, device type, operating system
  • Usage Data: Pages viewed, time spent on site, links clicked, referral sources
  • Location Data: General location based on IP address (city/region level)
  • Cookies and Tracking: Information collected through cookies and similar technologies

Information from Third Parties

We may receive information from:

  • Payment Processors: Transaction confirmation and payment status
  • Delivery Partners: Delivery status and confirmation
  • Social Media: If you connect your social media accounts or interact with our social pages

How We Use Your Information

We use your personal information for the following purposes:

To Process Your Orders

  • Fulfill and deliver your purchases
  • Process payments and prevent fraud
  • Send order confirmations and shipping updates
  • Provide customer support for your orders

To Improve Our Services

  • Understand how customers use our website
  • Improve website functionality and user experience
  • Analyze shopping patterns and preferences
  • Develop new products and services

To Communicate With You

  • Send order updates and delivery notifications
  • Respond to your inquiries and support requests
  • Send promotional offers and newsletters (with your consent)
  • Notify you about changes to our policies or services

For Legal and Security Purposes

  • Comply with legal obligations and regulations in Kuwait
  • Protect against fraud and unauthorized transactions
  • Enforce our Terms of Service and policies
  • Resolve disputes and investigate complaints

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers

  • Payment Processors: To process your transactions securely
  • Delivery Companies: To ship your orders (Aramex, DHL, local couriers)
  • Technology Providers: For website hosting, email services, and analytics
  • Customer Service Tools: For managing support requests

Legal Requirements

We may disclose your information if required by:

  • Kuwaiti law or legal process
  • Government authorities or law enforcement
  • Court orders or subpoenas
  • Protection of our rights, property, or safety

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners.

Data Security

We take the security of your personal information seriously and implement appropriate measures:

Security Measures

  • Encryption: All payment information is encrypted using SSL/TLS technology
  • Secure Storage: Personal data is stored on secure servers with restricted access
  • Access Controls: Only authorized personnel can access customer information
  • Regular Updates: We regularly update our security protocols
  • Password Protection: Passwords are encrypted and never stored in plain text

Your Responsibility

  • Keep your account password confidential
  • Use a strong, unique password
  • Log out after using shared devices
  • Report any suspicious activity immediately

Note: While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your shopping experience.

Types of Cookies We Use

Essential Cookies (Required)

  • Enable basic website functionality
  • Remember items in your shopping cart
  • Maintain your login session
  • Process secure transactions

Performance Cookies (Optional)

  • Track how visitors use our website
  • Identify popular products and pages
  • Measure website performance
  • Help us improve user experience

Marketing Cookies (Optional)

  • Remember your preferences
  • Show relevant product recommendations
  • Display personalized advertisements
  • Track promotional campaign effectiveness

Managing Cookies

You can control cookies through your browser settings:

  • Block all cookies
  • Delete existing cookies
  • Accept/reject cookies on a case-by-case basis
  • Enable cookie notifications

Note: Blocking essential cookies may affect website functionality and your ability to complete purchases.

Your Privacy Rights

As a customer, you have the following rights regarding your personal information:

Right to Access

  • Request a copy of the personal information we hold about you
  • Receive information about how we use your data

Right to Correction

  • Update or correct inaccurate information
  • Complete incomplete information in your account

Right to Deletion

  • Request deletion of your personal information
  • Close your account and remove your data (subject to legal retention requirements)

Right to Object

  • Opt-out of marketing communications at any time
  • Object to processing of your data for certain purposes
  • Withdraw consent previously given

Right to Data Portability

  • Request your data in a commonly used format
  • Transfer your information to another service provider

How to Exercise Your Rights

Contact us at:

  • Email: info@bm-kw.com
  • Phone: +965 55803040
  • In Person: Visit our store in Salmiya

We will respond to your request within 30 days.

Marketing Communications

Email and SMS Marketing

With your consent, we may send you:

  • Promotional offers and discounts
  • New product announcements
  • Exclusive deals for subscribers
  • Seasonal sales and special events

Opting Out

You can unsubscribe from marketing communications at any time:

  • Click "Unsubscribe" in any marketing email
  • Reply "STOP" to SMS messages
  • Contact us at info@bm-kw.com
  • Update preferences in your account settings

Note: You will still receive transactional emails (order confirmations, shipping updates) even after opting out of marketing.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations (tax records, transaction history)
  • Resolve disputes and enforce agreements
  • Maintain business records

Retention Periods

  • Account Information: Retained while your account is active, plus 3 years after closure
  • Order History: Retained for 5 years for accounting and legal purposes
  • Marketing Data: Retained until you opt-out or request deletion
  • Website Analytics: Anonymized data may be retained indefinitely

After retention periods expire, we securely delete or anonymize your information.

Children's Privacy

Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

If you are under 18:

  • You must have parental/guardian consent to use our services
  • Your parent/guardian is responsible for any purchases
  • We may request age verification

If we discover we have collected information from a child without proper consent, we will delete it immediately.

Parents: If you believe your child has provided personal information to us, please contact us at info@bm-kw.com

International Data Transfers

Brand & More operates primarily in Kuwait. However, some of our service providers may be located in other countries. When we transfer data internationally:

  • We ensure appropriate safeguards are in place
  • We comply with applicable data protection laws
  • We use secure transfer methods
  • We only work with reputable service providers

Third-Party Links

Our website may contain links to third-party websites (social media, payment processors, etc.). This Privacy Policy does not apply to those websites.

Important: We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business practices
  • New legal requirements
  • Technology updates
  • Customer feedback

Notification of Changes

We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date at the top
  • Sending an email to registered customers (for major changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information:

Brand & More
Al Wahaj Complex, Old Souq
Block 9, Salmiya, Kuwait

Email: info@bm-kw.com
Phone: +965 55803040
WhatsApp: +965 55803040

Store Hours: 10:00 AM - 12:00 PM (Daily)

Governing Law

This Privacy Policy is governed by the laws of the State of Kuwait. Any disputes arising from this policy will be subject to the exclusive jurisdiction of Kuwaiti courts.

Your Consent

By using our website, creating an account, or making a purchase, you consent to the collection, use, and storage of your personal information as described in this Privacy Policy.

Thank you for trusting Brand & More with your personal information. We are committed to protecting your privacy and providing you with a secure shopping experience.

This Privacy Policy is effective as of December 2024 and applies to all customers of Brand & More.